Warranty Support Services
Competitive market conditions require businesses to assure their customers of the quality, durability and dependability of their offerings. Providing a warranty gives your customers peace-of-mind and there is no better way to show that you are confident in your product or service and committed to your customer’s continued satisfaction.
When you offer a warranty, your customers will expect a high-quality and consistent level of support, should they ever need it. The reputation of your brand and your company’s reviews can suffer greatly if the promise you made to stand behind your product is not upheld in a manner consistent with customer expectations.
Crossway Consulting’s shared and dedicated warranty support agents are ready to help fulfil the service and support commitments you have made to your customers. Warranty support is provided 24/7/365 from our 100% US based contact center, comprised of native English-speaking agents as well as bilingual (English/Spanish) and multilingual agents.
Our warranty support team can assist with all levels of warranty support including verifying warranty claim eligibility, technical support, assisting customers with return/RMA needs and dispatching your field agents for on-site requirements.
The cost and internal resources required for providing warranty support in-house, including hiring, training and managing employees, can be overwhelming. The everyday service needs for providing warranty support can be unpredictable and this lack of predictability can lead to unanticipated costs. By partnering with Crossway Consulting, you can maintain the level of quality your customers expect, with seamless service and a consistent and predictable cost model.
Warranty Support Services from Crossway Consulting:
- Inbound Call / Email / Chat Warranty Support
- 100% US Based
- Technical Support / Returns / RMA / Dispatch
- Bilingual and Multilingual Warranty Support Available
- Details Logged / Forwarded to Client in Real-Time
- After Hours / Overflow Support / Holiday Coverage