ITSM Consultants - IT Service Management
IT Service Management – ITSM Consulting Services from Crossway Consulting are offered to help our clients by providing complete life-cycle ITSM support from implementation to production and at every interval along the way.
Why You Should Choose Crossway Consulting as your ITSM Consultants:
At Crossway Consulting, our IT managed services team has over 15 years of experience with ITSM tools, having worked with our Clients’ ITSM solutions, which range from industry leaders such as ServiceNow, ConnectWise, Zendesk and JIRA to custom proprietary programs on every step from deployment to day-to-day operations.
Getting Started – ITSM Consultation:
Our ITSM consultants will meet with you to gain valuable insight into your operational environment (locations, users), business goals, network/security parameters, customer base and internal resources. Following your initial ITSM consultation, our ITSM experts will provide your team with a comprehensive strategy for your business’s ITSM, as well as a complete pricing breakdown.
Our recommendations will include options for ticket management and routing, reporting, knowledge base, customer database, self-service portal and NOC/SOC alert-monitoring and alert management/remediation. Your customized ITSM Strategy Outline will also include alternative recommendations and optional add-ons/features, such as agent chat and Remote Monitoring and Management (RMM) for screen-sharing.
ITSM Platform Selection:
Choosing the right ITSM platform and features that work for your business needs and your budget is the next step after reviewing your ITSM Strategy Outline. Crossway Consulting’s team of ITSM experts will be available for any questions as well as scheduled follow-up consultations to help you make the right choice.
Once you have selected the right platform and features, our ITSM experts will work with you to develop an implementation strategy, including scope of work, requirements and timeline for completion as well as any data migration/information transfer from previous ITSM solution (if applicable).
After successful implementation of your ITSM platform and features, our ITSM experts will perform a complete audit of all system functionality to ensure that all requirements have been met and have been tested prior to deployment.
Crossway Consulting’s IT Service Management team will assist with coordinating training for your management team and your employees as well as customer reach-out to notify your customers of any new procedures that they will need to know about post-deployment, such as details regarding customer portal/ticket creation.
ITSM Consulting – Post Deployment:
After your ITSM platform has been deployed and is being utilized by your employees and customers, our IT Service Management team will assist with any ongoing needs including fine-tuning, new user setup and training/retraining as well as suggestions for improvements and new features as they are available.
Supported ITSM Platforms Include:
- Microsoft CRM
- Lotus Notes
- Service Now
- And more…
Benefits of IT Service Management Consulting Services:
Increase Customer/Employee Satisfaction
IT Service Management Consulting Services from Crossway Consulting:
Crossway Consulting operates a 24/7 call center and Help desk facility including an experienced and IT Service Management Consulting Services team. Our advanced IT Service Management Consulting Services team includes techs with diverse backgrounds, qualifications, certifications and experience.