Our Help Desk Services
Help desk services outsourcing provides your customers with round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing an in-house Help desk.
Setting up Help desk facilities, maintaining and training a team of operators and managers is expensive and is a real cost that lowers your bottom line on a daily basis; while, outsourcing is viewed as a deductible business expense.
In addition to providing a tax-friendly alternative for your business, outsourcing your Help desk allows you to focus your attention on your core business.
You attract customers
We help you retain them, by providing dedicated customer support
In order for our customers to get the solution that has made Crossway Consulting one of the acknowledged leaders in web-form management space, we at Crossway Consulting have a team of professionals who constantly strive to provide the highest quality solutions. This dedication and commitment to customer service and exceeding our client’s goals and our customer’s expectations helps us to build and retain long-term credible customer relationships, consistently and cost-effectively, across what is increasingly becoming the most popular communication channel – The Internet.
We integrate and apply all the components of a dedicated Help desk and call center to provide the most cost-effective and efficient support
Crossway Consulting operates a dedicated 24/7 call-center for live help and advice regarding issues ranging from website navigational support, internet and device connectivity, and other computer-related queries to general product information and customer support.
We have live experts working on a 24-hour, 7-day a week basis. Our telephone service is comprised of dedicated high-speed phone lines equipped with emergency back-up generators.
Our Help desk Team
Our Help desk services team is comprised of qualified customer service and support specialists, software trainers, computer specialists and engineers with diverse backgrounds required to provide relevant technical support to customers. Currently the area of operations revolves around website navigation and troubleshooting, diagnostics, Software, Hardware, installations and setup with a focus on providing dedicated support.
Our experience with clients in the past has shown that Crossway Consulting services enjoy an extraordinarily high customer satisfaction rating.
Help desk Services Available for your Customers
- Technical Support
- Internet Connectivity Support
- Website Navigational Assistance
- General Product Information and Support
- Installation, Setup and Repair
- Training for Software, Hardware and Internet
- Customer Care
- Crisis Resolution
- and More
- Greatly reducing operating costs
- Improving operations
- Enhancing your company’s service
- Greatly reducing your workload
- Ensuring customer satisfaction