CRM - Customer Relationship Management
Customer Relationship Management, also known as CRM, includes the methodologies, strategies, telephone, and web-based capabilities that help a business organize and manage ongoing customer relationships. In today’s rapidly evolving marketplace, companies utilize this proven approach in order to gain a better understanding of the wants and needs of their customers. Crossway Consulting offers CRM Solutions with the experience, convenience and efficiency of an established leader.
OUTSOURCING YOUR CRM SOLUTION:
An effective outsourced CRM solution will ensure that you retain your customer base, thereby increasing your annual revenues, by providing a low-cost, tax-friendly, alternative so your company can avoid the traditionally high costs (and therefore – high risk) associated with operating an equivalent solution in-house.
CRM = ROI:
There is no other expenditure, including staffing, rent, product development, and advertising that can offer this virtually guaranteed return on your company’s investment.
- Dependable ROI
- Retain Customer Base
- Increased Sales
- Satisfied Customers
Our experience with clients in the past has shown that Crossway Consulting’s CRM services enjoy an extraordinarily high customer satisfaction rating.
CRM Services Available for your Customers:
- Customer Support
- Virtual Sales Team
- Technical Support
- Internet Connectivity Support
- Website Navigational Assistance
- General Product Information and Support
- Installation, Setup and Repair
- Training for Software, Hardware and Internet
- Customer Care
- Crisis Resolution
- and More