Call Center Services
Call center service outsourcing is a low cost, deductible alternative to operating an in-house equivalent. Customer service, care and retention are key issues for most companies in today’s competitive marketplace where customers are not only demanding immediate access to information but, also, an efficiency of response.
Providing in-house call center service has, for a long time, been a necessary and expensive element of continued customer care. But with the increasing cost and importance of customer support the service is now being outsourced more and more, by companies who understand the necessity of customer service and retention, and appreciate the ability to select a tax-friendly alternative, and place one of the most important aspects of their success in the hands of an experienced call center.
We believe that for our clients the key to success is:
- Call Center Service dedicated to supporting your customers
- Customer Care = Customer Retention
- Customer Retention = Increased Revenue and Long-Term Success!
Our live, human-operated, call center operating 24/7 helps our clients by fulfilling their marketing and customer service requirements. In today’s dynamic market environment, we have all the leverage provided by the evolving convergence technologies like computer telephony, CRM, software and the internet.
As your business grows and develops a substantial customer base, offering support can become overbearing, inefficient and costly. Providing dedicated call center service is essential to retaining your customers; however, taking on the task without help can drastically reduce your ability to perform and maintain the quality of your product and the enthusiasm of your sales team.
Call Center Service Facilities:
Crossway Consulting offers 24/7 call center service, offering a variety of customer oriented services including: call center service outsourcing, technical support, sales, billing inquiries, reservations, crisis resolutions, call-logging, appointments, dispatching, training, customer service, troubleshooting and product information support.
- Improvement in customer loyalty
- Enhanced ability to sell your products
- Enhanced customer perception of Your Company
- Customized Call Center Service Solutions tailored to your needs
- Customer Intimacy
- Meeting objectives
- Empowers your sales agents with added value to offer
- Information access
- Established relationships
- Customers’ easy access to experts
- Allows faster and more efficient dialog
- Responsive service at various levels
- Fine-tune offerings to specific customer groups
- Facilitates business around the clock in any geographical area
- Avoid the overhead of brick and mortar branches
- Economically reaching a diverse and widely distributed customer base
- Calls always answered
- Reduced hold time
- Reduced queue wait time
- Improved call handling time
- Customer provided options