Appointment Setting / Scheduling Service
At Crossway Consulting, our trained, experienced, friendly representatives are available to serve all of your appointment setting and scheduling needs 24/7/365.
Whether you need a complete scheduling department or you just need our services to supplement your in-house solution, for over-flow or after-hours, Crossway Consulting’s appointment setting and scheduling specialists can handle the task seamlessly and without compromising the quality your customers expect.
Appointment Setting/Scheduling Services Procedure:
Our trained agents field your inbound appointment scheduling and rescheduling inquiries by telephone, email and chat.
Our agent will gather caller details, review qualifying criteria and available appointment times/dates, based on client-defined rules. Appointments are then scheduled and client receives notification in real-time. Any rescheduling or cancellation requests are also received and processed by our agents with real-time notification delivered to client with any updated details.
Follow-up contacts and confirmation calls are performed on a schedule, to help decrease no-show rates, saving the client both time and money. Additional outbound contacts can be made, post-appointment, to gather customer satisfaction details as well as schedule any future or follow-up appointments.
Crossway Consulting appointment setting and scheduling specialists log all call and appointment details, providing real-time updates to client.
Appointment Setting / Scheduling Services from Crossway Consulting:
- Inbound Call / Email / Chat Support
- Bilingual and Multilingual Support Available
- Details Logged / Forwarded to Client in Real-Time
- Appoint Setting and Scheduling for Sales, Medical, Law Offices, Real Estate/Title and more…
- After Hours / Overflow Support